SAP Knowledge Base Article - Public

3594749 - Purged user is displayed as "Anonymous Anonymous" or Purged User(Inactive) in Employee profile

Symptom

After performing DRTM Master Data purge, the purged user is still searchable in Employee Profile and the user name is displayed as "Anonymous Anonymous" or "Purged User(Inactive)"

Environment

 SAP SuccessFactors HCM Suite

Reproducing the Issue

1. Login to instance
2. Search "Purge Monitor request"
3. Click on "Purge Progress & Results"
4. Open the purge results and you can see that the user is purged successfully. 
5. Search Employee Export
6. Export the file
7. You will is not visible in the UDF
8. Go to Employee profile
9. Search purged user 
10. User name is displayed has "Anonymous Anonymous" or "Purged User(Inactive)"

Resolution

The issue will be fixed after performing re-indexing for search index. 

Contact SAP Product Support team by creating an incident under LOD-SF-PLT-SRH component. 

See Also

KBA 2615360 - DRTM Master Data Purge for Inactive Users

Keywords

SuccessFactors, Platform, User Search, DRTM Master Data Purge, Inactive user purge, Anonymous Anonymous, LOD-SF-PLT, LOD-SF-PLT-SRH,  Purged User(Inactive),  , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Suite 2511