3594796 - Issue with Display of Logos in Signature Email Templates in SAP Service Cloud Version 2

• Issues are being experienced with all signature email templates.
• Logos in the end-email are not being displayed.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Open any signature email template.
2. Observe that the logos in the end-email are not displayed correctly.

There are two options to resolve the issue:

1. Use real image links
   • Upload the images to a website or image server.
   • Replace the image links in the template with permanent URLs.
     Example: <img src="https://yourcompany.com/images/logo.png" />
2. Embed the image using Base64 (binary)
   • Convert the image to Base64 using a tool like https://www.base64-image.de/
   • Replace the image link with a Base64 string.
     Example: <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAA..." />

     Tip:
     Use Base64 only for small images (like logos or icons). For bigger images, permanent links are better.

3. Refer to KBA 3467182 - Images are not Displayed in Template

3467182 - Images are not Displayed in Template

SAP Service Cloud Version 2, Signature Email Templates, Logo Display Issue, Email Communication. , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem