SAP Knowledge Base Article - Public

3594808 - Dynamic Tokens in Conditional Offer Letter Paragraph do not work - Recruiting Management

Symptom

Dynamic tokens in conditional offer letter paragraph do not work.

Image/data in this KBA is from SAP internal systems, sample data, pr demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Select the job requisition > move candidate to offer related status
  2. Take action > Offer > Offer Letter
  3. Select the corresponding template
  4. Check that the dynamic tokens are inserted in the template
  5. The dynamic tokens are not be populated in offer letter

Cause

  • The issue is related to Rule for Conditional Offer Letter Paragraph in Manage Rules in Recruiting page
  • In this related rule, function Lookup() is used, the expression is set to A is not equal to B
  • B could not be set as is not equal to B, as it is the key used to search object value

Resolution

The function Lookup() should be set as A is equal to B.

See Also

3455719 - Ability to create offer letter with conditional paragraphs/texts (dynamic tokens) - Recruiting Management 

3500765 - Only 1 rule per template is accepted for Conditional Sections in Offer Letters 

Keywords

Business rules, conditional offer letter paragraph, equal, dynamic token, offer letter, template, Lookup(), Manage Rules in Recruiting , KBA , LOD-SF-RCM-RUL , Recruiting Rule Issues with MDF Platform , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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