SAP Knowledge Base Article - Public

3595006 - "About Me Video" shows error message while uplaoding/recording Video - 1H2025

Symptom

After release, Upload/record Video in "About Me Video" section system shows "An application error occurred. Please try again later, or notify support if the issue keeps occurring" error message. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Profile
  • SAP SuccessFactors Employee Center

Reproducing the Issue

  1. Go to Employee Public Profile
  2. Under Spotlight select "About Me Video" card
  3. Upload/Record video and click on save
  4. System shows error message "An application error occurred. Please try again later, or notify support if the issue keeps occurring" .

Cause

This is a Known Issue.

Resolution

The fix for the issue is scheduled via patch on 22nd April 2025 in Preview environments.

Keywords

Video, About , Me, KI2505, 1H2505, SFEDU-20444, Spotlight, upload, record, Application, Error, occurred, PTCH-46545 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EP , People Profile , LOD-SF-EP-FPP , People Profile - Full Profile , Known Error

Product

SAP SuccessFactors Employee Central 2505