SAP Knowledge Base Article - Public

3595009 - Session Status Remains in Approving State after Calibration Session Finalization - Calibration

Symptom

After finalizing the calibration session, the session status remains in the "Approving" state.

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

  1. Check Automatically route forms on session finalization option in Manage Calibration Templates>Advanced tab.
  2. Finalize a calibration session.
  3. Observe that the system shows the session status as "Approving".
  4. Attempt to open the session and observe the alert message.
    "The session finalization has failed. The reason for failure has been explained in the email that is sent to you. Please correct the errors and finalize the session again."

Cause

Certain form in session is not able to be routed to next step via calibration session.

Resolution

Uncheck Automatically route forms on session finalization option in Manage Calibration Templates>Advanced tab, and click the finalize button again.

If you do not want to uncheck above option, please contact support to find the error form and route form manually to next step. Then click the finalize button again.

See Also

Keywords

Calibration Sessions, Approving Status, Finalization, Alert Message, can't finalize session, finalize error, session status, session state , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem

Product

SAP SuccessFactors Performance & Goals all versions