Symptom
- The Pre-Computation Compliance task of Payout process in SAP SuccessFactors Agent Performance Management is taking longer than expected to complete.
- One or some threads of the Pre-Computation Compliance task is running for an extended period.
- In some cases even the Computation Calculation task is running for an unusually long duration.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Sales Performance Management
- Agent Performance Management
Product
SAP SuccessFactors Agent Performance Management 2025
Keywords
SAP SuccessFactors, Agent Performance Management, Pre-Computation Compliance task, Computation Calculation task, delay, long-running query, Payout process. , KBA , CEC-SAL-APE , SuccessFactors Agent Performance Management , Problem
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