SAP Knowledge Base Article - Preview

3595012 - Agent Performance Management: Delay in Pre-Computation Compliance Task of Payout process

Symptom

  • The Pre-Computation Compliance task of Payout process in SAP SuccessFactors Agent Performance Management is taking longer than expected to complete.
  • One or some threads of the Pre-Computation Compliance task is running for an extended period.
  • In some cases even the Computation Calculation task is running for an unusually long duration.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Sales Performance Management

  • Agent Performance Management

Product

SAP SuccessFactors Agent Performance Management 2025

Keywords

SAP SuccessFactors, Agent Performance Management, Pre-Computation Compliance task, Computation Calculation task, delay, long-running query, Payout process. , KBA , CEC-SAL-APE , SuccessFactors Agent Performance Management , Problem

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