3595110 - Profile Preview do not show background picture for user - 1H 2025

Search user and open user profile preview click on "Show Employee Detail" card against manager and it shows no background picture for manager.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Profile

1. Search user in Global search
2. Open Profile Preview for the user.
3. click on "show employee detail" button for manager or matrix manager
4. System shows manager or matrix manager profile without background card

This issue only be faced when manager or matrix manager has not selected any background picture. If background picture is selected than it will work without any problem.

Engineering Team is working on to resolve this problem.  This document will be updated with further progress. 

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SFEDU-20445, KI2505,1H2025, Background, Image, Profile , preview, Manager, Matrix , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-EP-PPP , People Profile - Preview , Known Error