SAP Knowledge Base Article - Public

3595168 - How to enable AI features in SuccessFactors

Symptom

  • The "Manage AI Capabilities" is not available in the instance permission group.
  • A request for assistance to enable AI units in the Provisioning.

Environment

SAP SuccessFactors Platform

Reproducing the Issue

  1. Log in to the SAP SuccessFactors Platform.
  2. Navigate to the instance permission group.
  3. Attempt to locate and enable the "Manage AI Capabilities".

Cause

Prerequisites are missing for AI units to be properly set up

Resolution

  1. Ensure that the AI Units are as per contract.
  2. Follow the guide provided in the following link to ensure AI units are properly set up: Enabling AI-Assisted Writing | SAP Help Portal
  3. If further assistance is needed, reach out to the SAP Cloud Support team by opening a ticket to LOD-SF-PLT-DA

See Also

Enabling AI-Assisted Writing | SAP Help Portal

Keywords

AI Enablement, SAP SuccessFactors Platform, Manage AI Capabilities, instance permission group, AI units. , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , Problem

Product

SAP SuccessFactors Platform all versions