SAP Knowledge Base Article - Public

3595268 - Permission error when accessing an item via the My Teams page

Symptom

When accessing a subordinate's item with a cover page in the My Teams page, a "You do not have permission to access the item." error occurs. This issue happens with managers, alternate managers, delegates, and HRBPs.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an item
  2. Add a cover page to the item
  3. Assign the item to a user
  4. As their manager, go to Team View
  5. Select the user that has the cover page item and click the title
  6. Error occurs

Cause

This is a Known Issue.

Resolution

The fix for this issue is planned to be deployed with the patch b2505p1. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base

Workaround

  1. Go to Learning Administration > Learning Activities > Items
  2. Search and access the item record
  3. Select Actions > Cover Page > Deactivate > Save

See Also

Keywords

KI2505, LRN-195404, error, curricula, cover, page, item, manager, hrbp, my, team, legacy, permission
, KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , Known Error

Product

SAP SuccessFactors Learning 2505