SAP Knowledge Base Article - Public

3595483 - Layout mismatch of the usage on extension field when deleting the field

Symptom

Layout mismatch of the usage on extension field when deleting the field

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

  1. Login to SAP Sales/Service Cloud with the user credentials.
  2. Go to Settings- All Settings
  3. Go to Extensibility - Extensibility Administration
  4. Open one Entity Service 
  5. Check Usage of the extension field (e.g.AAA)you want to delete
  6. You would fond the Layout (e.g. Layout_EX1) 
  7. Go to Extensibility - Page Layout
  8. You cannot find the Layout (e.g. Layout_EX1)  in the usage

Cause

User has changed the name of page layout name (e.g.  from Layout_EX1 to Layout_EX2).

Resolution

Please kindly go to new page layout (e.g. Layout_EX2)and remove the field (e.g. AAA) from UI to clear the dependencies.

Keywords

Layout mismatch, SAP Sales/Service Cloud, delete field, extension field usage , KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0