3595740 - Triggered emails sent to Recruiting Operators of a Job Requisition appear under the Correspondence Portlet of an applicant

Symptom

When a status triggered email is sent to an operator the email also appears under the correspondence portlet of the applicant the triggered email originated for.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Move a candidate to a status with an email configured for an operator of the requisition to receive.
Operator receives the email as normal.
Viewing the application it is noted that the email sent to the operator can be seen as an entry.

Cause

The candidate id of the application is the same as the user id of the operator.

The system is unable to discern this difference and adds the email entry to the correspondence table.

Resolution

There is no email sent to the applicant in this scenario, only that the email to the operator appears as an entry into the correspondence portlet.

Issue has been investigated by engineering and is deemed a gap as the scenario was not considered and code and database entries are not in place for this scenario.

Engineering have lodged an enhancement to add database entries and code to handle this scenario, however due to the changes this will have to be committed to a major release and can't be patched.

Tentatively this is aimed to be addressed in 2H2025 release whoever confirmation is pending for commitment to release version.

If you would like to have an update on progress of RCM-149984, please contact your SAP CSP.

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Keywords

RCM, Recruiting Management, status, email, triggered, portal, portlet, external, applicant, operator, recruiter, hiring, manager, RCM-149984 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-APP , Applicants and Job Applications , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions