SAP Knowledge Base Article - Preview

3595746 - Inactive Employee Showing Benefits In 'My Active Enrollments' Portlet, But Not On 'Benefit Overview' Page

Symptom

An employee who has been terminated / made inactive had active benefits they were enrolled in before they were terminated. Now that they are terminated, these benefits still show on the 'My Active Enrollments' portlet, suggesting they are still active. However, they do not show in the 'Benefits Overview' page.


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Environment

SAP SuccessFactors HCM

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central all versions

Keywords

benefit, enrollment, my active enrollments, benefit overview, employee, terminated, inactive, inactive benefit, , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

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