SAP Knowledge Base Article - Preview

3595763 - Duplicate Email Validation when Customer Data Cloud is Configured - Recruiting Management

Symptom

As part of the 1H 2025 release, a duplicate Email Address validation has been introduced for the instances which the Customer Data Cloud Data Migration has been completed.

Also, a validation for the Email Address format has also been introduced.

As a result of this validation, few issues could occur when the system identify duplicate Email Address.

  • Manage Pending Hires process cannot be completed
    • Error: An error occurred when creating a new internal candidate for the line (user ID 1234567). Please ask your administrator to ensure the candidate is created in the system.
  • Internal Candidate Profile cannot be saved
    • Error: Your Work Has Not Been Saved! Please correct the errors below.
  • Concurrent Employment Candidate Profiles cannot apply or save the profile

The validation will still occur if Customer Data Cloud integration is not enabled.


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Environment

  • SAP SuccessFactors Recruiting Management
  • SAP Customer Data Cloud

Product

SAP SuccessFactors Recruiting all versions

Keywords

CDC, email, validation, preview, test, dummy, customer, data, cloud , KBA , LOD-SF-RCM-CAN-CDC , Customer Data Cloud Authentication , How To

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