3595763 - Duplicate Email Validation when Customer Data Cloud is Configured - Recruiting Management

As part of the 1H 2025 release, a duplicate Email Address validation has been introduced for the instances which the Customer Data Cloud Data Migration has been completed.

Also, a validation for the Email Address format has also been introduced.

As a result of this validation, few issues could occur when the system identify duplicate Email Address.

• Manage Pending Hires process cannot be completed
  • Error: An error occurred when creating a new internal candidate for the line (user ID 1234567). Please ask your administrator to ensure the candidate is created in the system.
• Internal Candidate Profile cannot be saved
  • Error: Your Work Has Not Been Saved! Please correct the errors below.
• Concurrent Employment Candidate Profiles cannot apply or save the profile

The validation will still occur if Customer Data Cloud integration is not enabled.

• SAP SuccessFactors Recruiting Management
• SAP Customer Data Cloud

This validation is a requirement from Customer Data Cloud integration, as the email address on their end must be unique.

Now, there are a couple of internal process that can be impacted, as highlighted in the symptom section, however, it is expected that Candidate Profiles cannot have Email Address already in use. Other validation issues will be fixed within 2H 2025 release.

Note that the Data Migration has been completed for all Preview environments. In Production, the Data Migration has not been enabled automatically as explained in the KBA 3523883 - External Candidate Authentication Using SAP Customer Data Cloud

Invalid Email Address formats "user@domain" and "example.com" or duplicate email addresses already associated with another candidate (e.g., reusing "jane.doe@example.com" for multiple accounts). 

The validation makes sure that every Candidate Email Address in the system is unique and correctly formatted, stopping possible conflicts or mismatches.

2H 2025 Updates:

As part of the 2H 2025 release, the Duplicate Email Validation has been removed from the following scenarios:

• Email validation between an Internal Candidate Profile and other Internal or External Candidate Profiles
• Email validation for User Creation through Manage Pending Hires
• Email validation for Concurrent Employment

Also, as part of the changes introduced, Candidate Profiles created through Instance Refresh that have the Email Addresses masked are now going to have unique dummy addresses. For example, "dummy1@sap.com", "dummy2@sap.com".

3523883 - External Candidate Authentication Using SAP Customer Data Cloud - Recruiting Management - SAP for Me

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