3595774 - Configuring Access Restrictions to Prevent Unintended Content Sharing in SAP Service Cloud V2

• All users are currently seeing the same content in the system.
• Examples of shared behavior:
  • When one user creates a contact, it becomes visible to all users.
  • When a user creates an interaction, it appears for all users in the Agent Desktop timeline.
• The desired outcome is:
  • To separate access so each user sees only their relevant data and configurations.
  • Prevent unintentional sharing of content across different users.

• SAP Service Cloud Version 2
• SAP Sales Cloud Version 2

SAP Service Cloud Version 2, shared content, user access, data separation, Access Restriction Rules, Security Guide, Learning Journey, creating business roles, managing business roles. , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-ADM , Administration for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem