SAP Knowledge Base Article - Public

3595859 - Unable to select the Employees Consent Checkbox while completing Tax Form Number - Australia Compliance Form [Onboarding]

Symptom

The Employee's consent statement checkbox is disabled in "Tax file Number Declaration" form employee's consent statement check box is disabled.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Manual Onboarding and select company as AUS.
  2. Complete the necessary Onboarding Activities like New Hire Data Review, Personal Data Collection, Custom Data Collection until the Compliance Forms are triggered
  3. Login as External User and complete the Superannutation Form and open the Tax file Number Declaration 
  4. Make sure all the mandatory fields are filled and when we try to check the Employee's Consent statement, the checkbox is disabled.

Cause

This is a Known Issue.

Resolution

  • Engineering Team has fixed the issue on the 15th of April, 2025. 
  • If you have any in-flight candidates or any users are still unable to select the Employee's consent checkbox, please follow the below steps:
    Go to Compliance Settings > Australia
    Disable the "Tax Form Number Declaration"
    Refresh your page
    Enable the "Tax Form Number Declaration"

  • Post re-enabling TFN toggle from Compliance Settings, you will be able to select the consent checkbox.

See Also

Keywords

KI2505, OBX-38400, TFN, Tax File Number, Australia Compliance, Australia, Compliance, Employee Consent, Checkbox
, KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Known Error

Product

SAP SuccessFactors Onboarding all versions