Symptom
The Employee's consent statement checkbox is disabled in "Tax file Number Declaration" form employee's consent statement check box is disabled.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate Manual Onboarding and select company as AUS.
- Complete the necessary Onboarding Activities like New Hire Data Review, Personal Data Collection, Custom Data Collection until the Compliance Forms are triggered
- Login as External User and complete the Superannutation Form and open the Tax file Number Declaration
- Make sure all the mandatory fields are filled and when we try to check the Employee's Consent statement, the checkbox is disabled.
Cause
This is a Known Issue.
Resolution
- Engineering Team has fixed the issue on the 15th of April, 2025.
- If you have any in-flight candidates or any users are still unable to select the Employee's consent checkbox, please follow the below steps:
Go to Compliance Settings > Australia
Disable the "Tax Form Number Declaration"
Refresh your page
Enable the "Tax Form Number Declaration" - Post re-enabling TFN toggle from Compliance Settings, you will be able to select the consent checkbox.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2505, OBX-38400, TFN, Tax File Number, Australia Compliance, Australia, Compliance, Employee Consent, Checkbox
Product
SAP SuccessFactors Onboarding all versions