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3595874 - Agent Performance Management: java.io.FileNotFoundException: /apps/Disk1/Actek/ICM/logs/ICM_[date]_[code].zip (Permission denied)

Symptom

The following error and exception are being encountered within the Agent Performance Management environment logs:

[ERROR:LogArchive.getFileSizeForLogFile] [RequestIdentifier: 64541669267931] Invalid Zip File: /apps/Disk1/Actek/ICM/logs/ICM_[date]_[code].zip: With Message: /apps/Disk1/Actek/ICM/logs/ICM_[date]_[code].zip (Permission denied)

[EXCEPTION--An Exception has occurred--] java.io.FileNotFoundException: /apps/Disk1/Actek/ICM/logs/ICM_[date]_[code].zip (Permission denied)


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Environment

SAP SuccessFactors Sales Performance Management

  • Agent Performance Management

Product

SAP SuccessFactors Agent Performance Management 2025

Keywords

ICM, APM, Permission Denied, Log, Exception, java.io.FileNotFoundException, Invalid, Zip File.  , KBA , CEC-SAL-APE , SuccessFactors Agent Performance Management , Problem

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