3596048 - Error "Looks like something went wrong" for Multiple Employment's Spotlight - 1H 2025

• Error “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator” when viewing Spotlight for users with multiple employments.
• Error "Error Code: 400". When clicking on "?" beside the error, it shows "Cannot invoke "com.successfactors.***...setEmploymentDifferentiator(String)" because the return value of "java.util.Map.get(Object)" is null".
• No data is shown in the portlet, though it has data which can be seen while editing/adding data. 

SAP SuccessFactors Employee Profile

1. Search for the user having Multiple Employment.
2. Click on the icon to open spotlight.
3. Error “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.” occurs.

It may be because there is issue with the user's Employment Differentiator. You can run a check in Admin Center > Check Tool > User Management to find if the user has issues with Employment Differentiator. The Check Tool provides a Quick Fix option as well.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
• 3527163 - Full Profile of the Latest People Profile FAQ - 1H 2025

KI2505, b2505, 1H2505, INC12357933, Spotlight, multiple employments, looks like something went wrong, Preview, latest, people profile, workforcePersonProfile, not found, employment differentiator, setEmploymentDifferentiator(String)" because the return value of "java.util.Map.get(Object)" is null, Error Code: 400, blank, empty, NotFoundException [category=NotFound, message=The resource workforcePersonProfile with ID cannot be found, CS20250009728827 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , Bug Filed