/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- A discrepancy is observed when searching for tickets using the ticket content in different work centers.
- In the Customer > Tickets > Advanced search, when the ticket content is entered in the Description field, no results are returned.
- However, when the same content is entered in the Ticket content field of Service > Tickets > Advanced search, the results are displayed as expected.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket Search, Discrepancy, Customer Work Center, Service Work Center, Advanced Search, Ticket Content, Description, Subject, C4C , KBA , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)