SAP Knowledge Base Article - Public

3596090 - Unexpected behaviors when initiate onboarding or onboarding 1.0 from RCM with both onboarding and onboarding 1.0 enabled

Symptom

  • Both onboarding and onboarding 1.0 enabled 
  • Both Onboarding 1.0 Integration Setup and Set Onboarding Settings configured with certain criteria
  • Unexpected behaviors when initiate onboarding or onboarding 1.0 from RCM, e.g. candidate is showing in both Onboarding 1.0 and Mange Pending Hire Recruiting Tab

Environment

  • SAP SuccessFactors Onboarding 1.0
  • SAP SuccessFactors Onboarding

Cause

The criteria used is different for onboarding and onboarding 1.0.

For example, in Set Onboarding Settings, the criteria used is Country.

In Onboarding 1.0 Integration Setup, the criteria used is Legal Entity. 

Resolution

Please use the same criteria in Set Onboarding Settings and Onboarding 1.0 Integration Setup to make sure the unique result can be determined.

See Also

Co-existence of Onboarding and Onboarding 1.0

Keywords

ONB 1.0, PHV,  Recruitment , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions