3596123 - Problem with downloading logs from blob storage

Symptom

The following KBA shows how to download logs using Microsoft Azure Storage Explorer and if this method is used the problem may occur.
KBA 3447962 - How to find and download logs from blob storage - SAP Commerce Cloud

Error from Microsoft Azure Storage Explorer:

Transfer from 'commerce-logs-separated/kubernetes/' to '/path/Download' failed: 0 items transferred, 1 item failed (used SAS, discovery completed)
Started at: 4/11/2025, 3:20:56 PM, Duration: 10 seconds

gzip: xxx/kubernetes/20251126.backoffice-xxx-xxx_default_platform-xxx.gz: Input/output error

Error from az storage blob download command:

Alive[ ] 1.2773%The condition specified using HTTP conditional header(s) is not met. RequestId:xxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx Time:2025-04-11T14:23:31.8077389Z ErrorCode:ConditionNotMet

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

kibana, blob storage, failed, fail, download , KBA , CEC-SCC-CLA-ENV-LOM , Logging and Monitoring , Problem

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