SAP Knowledge Base Article - Public

3596255 - Recruiting Email Scroll Down Function Not Working - Recruiting Management

Symptom

Users experience a screen freeze when attempting to send an email to a candidate from a job requisition.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access a job requisition.
  2. Attempt to send an email to a candidate.
  3. The screen freezes and the scroll down function does not work.
  4. Unable to click on the "send" button.

Resolution

Our Engineering team have investigated the issue

  • Preview Environment: Resolved via a patch on 22nd of April 2025.
  • Production Environment: Resolved in the 1H 2025 Production release on 16th of May 2025

Keywords

KI2505, Recruiting, Email, Scroll Down, Function, Not Working, Users, Screen Freeze, Send, Candidate, Job Requisition, SAP, Recruiting Management, RCM, SuccessFactors
, KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-APP , Applicants and Job Applications , Known Error

Product

SAP SuccessFactors Recruiting 2505