SAP Knowledge Base Article - Public

3596279 - Help Center Search is not Working in SAP Business ByDesign Tenants

Symptom

When you search in the Help Center section, search is not working and there is no results retrieved

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Show Help icon
  2. Select Help Center
  3. In the search box, search with any text like Purchase Order, Sales Order, Project Invoice etc.
  4. Observe that no records are found.

Cause

Respective team is working on this issue

Resolution

We are currently working on this issue to locate the cause and resolution, in the meantime consider one of the below workarounds

  1. Use the Search option in Case Creation Wizard
  2. Use SAP Help Portal (https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN)
  3. Use the Search in SAP for Me (https://me.sap.com/home)
  4. Use Browser Search Engine with relevant keywords to find KBAs

Keywords

help center not working, search, KBA, documentation,  , KBA , SRD-CC-WEK , Workplace Embedded Knowledge Transfer , Problem

Product

SAP Business ByDesign all versions