SAP Knowledge Base Article - Public

3596479 - Enabling Forgot Password feature for specific group of users only

Symptom

  • Customer is not able to enable the forgot password feature to specific group of users.
  • The "Forgot Password" feature, when enabled, applies only globally across the tenant and does not currently support scoping to specific user groups.

Environment

SAP SuccessFactors HCM Suite 

Reproducing the Issue

  1. Enable permission for Manage System Properties Password & Login Policy Settings permission. 
  2. Go to Admin Center >Company Settings> Password & Login Policy Settings.
  3. Enable Forgot Password feature 

There is no option to configure the forgot password feature to enable it only to specific group for users.

Resolution

The "Forgot Password" feature, when enabled only applies globally across the tenant and it’s not designed to be scoped to specific user groups. This is working as currently designed. An enhancement ticket may be submitted for this feature so that the development team may consider adding this feature in the future.

If you wanted to raise an enhancement ticket you may refer to this kba for your guidance: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me 

See Also

2088530 - Passwords: Troubleshooting Forgot Password issues when Reset Password email is not received - Platform - SAP for Me

3454150 - New feature in User Experience Enhancements to Login and Reset Password Screens [1H 2024] - SAP for Me

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me 

Configuring Password and Login Policy | SAP Help Portal

Keywords

Enable Forgot Password feature, Password Policy Settings, password, Password & Login Policy Settings permission, Manage System Properties Password & Login Policy Settings permission

, KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Product Enhancement

Product

SAP SuccessFactors Platform all versions