3596493 - Error destination directory error. [cannot copy with cp]: [CrystalEnterprise.DiskUnmanaged] when scheduling a report to file system

• Encountering an error when scheduling Web Intelligence reports to a file system destination in SAP BusinessObjects Business Intelligence platform.
• The error message displayed is "destination directory error. [cannot copy with cp]: [CrystalEnterprise.DiskUnmanaged]".
• Found this error in the Adaptive Job Server logs :

  2025 04 14 15:02:55:575|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|SuExec::executeSu
  2025 04 14 15:02:55:575|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(suexec.cpp:411) SuExec::executeSu: forking process to execute with /bin/su for biadmin: "mkdir" "-p" "/home/BI/files/QA1/"
  2025 04 14 15:02:55:582|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(suexec.cpp:417) SuExec::executeSu: child 3111382 on file descriptior 196, output file /apps/bobj/sap_bobj/data/procSched/dav2038hd.AdaptiveJobServer/CHILD5/JOB1/destination_disk2f78eacfd1f2b9570
  2025 04 14 15:02:58:458|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(destination_disk.cpp:179) CImpersonateUser::copyFile: mkdir: exit code 1
  2025 04 14 15:02:58:469|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(destination_disk.cpp:139) Command output: su: Permission denied
  2025 04 14 15:03:01:761|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(destination_disk.cpp:1186) destination_disk: exception caught while copying source file [/apps/bobj/sap_bobj/data/procSched/dav2038hd.AdaptiveJobServer/CHILD5/JOB1/ZZ_Charting.zip] to destination file [/home/BI/files/QA1/ZZ_Charting.zip]. Reason: [Failed to copy the file /apps/bobj/sap_bobj/data/procSched/dav2038hd.AdaptiveJobServer/CHILD5/JOB1/ZZ_Charting.zip to /home/BI/files/QA1/ZZ_Charting.zip in file system operation. Please check access rights. Reason given: cannot copy with cp, ].
  2025 04 14 15:03:01:761|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|(/build/bi/a43r464/src/platform.services.jobprocessing/servers/cpp/jobserver/destdll.cpp:701) Destinations::DestDLL::Process(): destDLLExtraAuditInfo = [3&U=3,83&.1={3&S4=boadmin,0P&gU=45,03},?z&.2={3&S4=/home/BI/files/QA1/ZZ_Charting.zip,0P&gU=18,03},?z&.3={3&S4=306144,0P&gU=17,03},?z]...
  2025 04 14 15:03:01.767|<NODENAME>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|cannot copy with cp

• SAP BusinessObjects Business Intelligence platform 4.3 SP4 Patch 9
• Linux OS

SAP BusinessObjects Business Intelligence platform, Web Intelligence, Scheduling, File System Destination, Linux OS, Migration, Permission Error, Destination Directory Error, Whitelist. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SCH , BI platform search , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , How To