Symptom
- Compliance task is not being created in Onboarding process.
- The issue seems to happen only with compliance forms.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for a candidate.
- Go to the Onboarding Process.
- Complete the New Hire Data Review (NHDR) and Personal Data Collection(PDC) steps.
- Notice that no compliance task is triggered.
Cause
- Global filter override configuration not found.
- OData call failed due to Invalid property names : Invalid property names: PicklistOption/territoryCode. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted.
Resolution
As per the ODATA API Data Dictionary, the country is configured as a Picklist Option.
Please configure FieldMetaOverrideConfiguration > Global Filter in Manage Data.
If necessary, please refer to the below KBA and configure the FieldMetaOverrideConfiguration.
3140268 - Compliance Tasks Does Not Trigger - Onboarding
If you need further assistance, please open a case with SuccessFactors Onboarding Support team (LOD-SF-OBX-FRM) referring this KBA, also please provide:
- Company ID:
- Support Access:
- Affected Candidate name:
- Replication Steps:
(For SAP Support only: please see internal memo)
See Also
3140268 - Compliance Tasks Does Not Trigger - Onboarding
Setting Up Compliance Form Assignment Using Override Configuration
Keywords
Compliance Task, Onboarding, OData call failure, invalid property names, FieldMetaOverrideConfig, Global Filter, OBX, PicklistOption, territoryCode , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem