3596645 - Compliance task does not create because of "OData call failed due to Invalid property names" - Onboarding

• Compliance task is not being created in Onboarding process.
• The issue seems to happen only with compliance forms.

SAP SuccessFactors Onboarding

1. Initiate onboarding for a candidate.
2. Go to the Onboarding Process.
3. Complete the New Hire Data Review (NHDR) and Personal Data Collection(PDC) steps.
4. Notice that no compliance task is triggered.

• Global filter override configuration not found.
• OData call failed due to Invalid property names : Invalid property names: PicklistOption/territoryCode. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted.

As per the ODATA API Data Dictionary, the country is configured as a Picklist Option.

Please configure FieldMetaOverrideConfiguration > Global Filter in Manage Data.

If necessary, please refer to the below KBA and configure the FieldMetaOverrideConfiguration.

3140268 - Compliance Tasks Does Not Trigger - Onboarding

If you need further assistance, please open a case with SuccessFactors Onboarding Support team (LOD-SF-OBX-FRM) referring this KBA, also please provide:

• Company ID:
• Support Access:
• Affected Candidate name:
• Replication Steps:

(For SAP Support only: please see internal memo) 

3140268 - Compliance Tasks Does Not Trigger - Onboarding

Setting Up Compliance Form Assignment Using Override Configuration

Compliance Task, Onboarding, OData call failure, invalid property names, FieldMetaOverrideConfig, Global Filter, OBX, PicklistOption, territoryCode , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem