3596665 - [Known Defect] Attachments are not being synchronized from SuccessFactors Onboarding v2 to PeopleDoc - Onboarding 1.0

The integration between the PeopleDoc HR Service Delivery platform within SAP SuccessFactors is enabled by BTP Applicaiton - EDF Connector.

The integration tool EDF Connector needs to do a match between a field from onboarding - dcXrefID and the kmsUserId, and the response is empty meaning that there is no dcXrefID equals to kmsUserId.

There are attachments for those candidates on Onboarding Document center/Contact center, but they're not getting synchronized to PeopleDoc.

SAP SuccessFactors Onboarding 1.0

HR attach documents on Onboarding Document center to a candidate. Once employee is Hired, those attachments should be loaded automatically into employee PeopleDoc folder via integration tool EDF Connector.

Process on the EDF Connector is the following: 

1. First, an API call is made to get the candidate kmsUserId, which can be validated in Manage data > OnboardingCandidateInfo. Canidate profile should be linked with new hired employee profile in SuccessFactors.  
2. Then, the system proceed to do the authentication using the onboarding credentials with response "status: ok", which means connection is working well.
3. But then, the EDF Connector needs to do a match between a field from onboarding dcXrefID and the kmsUserId, yet the response is empty, which means there is no dcXrefID equals to candidate's kmsUserId.

Known defect.

• This issue will be corrected in the 2H 2025 (b2511) Release
• Release dates can be found on SAP SuccessFactors Product Release & Road Map Information

[Workaround]

1. Go to Super Admin (ONB 1.0 backend) > Account Options
2. Search "DocCenter.UseOptimizedDownload"
3. Update the value to "false"

SAP, SuccessFactors, Onboarding 1.0, defect, integration, attachment, PeopleDoc HR Service Delivery platform, BTP Application, EDF Connector, synchronization, kmsUserId, UseOptimizedDownload, ONB-35596 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem