3596739 - Can't find onboardee in Onboarding Dashboard after initiation from RCM - Onboarding

After initiating onboarding for a candidate from Recruiting, the candidate is not visible on the onboarding dashboard.

SAP SuccessFactors Onboarding.

1. Initiate candidate from RCM
2. Search for the candidate within Onboarding Dashboard
3. Can't find the candidate or candidate showing as "Unknown"

There's a field in RCM which can contain a message for future purposes, but that message has surpassed the 256 character limit, causing an error. 

To resolve this issue, ensure that there are no text fields within recruiting that have surpassed the 256 character limit. After correctin the data, go to BPE: Manage Process Tasks, filter by Job ID or Process Instance ID, and restart the task for this candidate.

For product support, please check the internal memo to get the logs.

character, limit, onboarding, onb, obx, 2.0, recruiting, rcm, 256, inserted, value, too, large, max, length, (256), onboardee, candidate, text, EMP_JOB_INFO_T , KBA , LOD-SF-OBX-DBD , Dashboard , Problem