SAP Knowledge Base Article - Preview

3596740 - "The viewer could not process an event" error is encountered when viewing/refreshing crystal reports based on ODBC data sources in CMC/BI Launchpad

Symptom

  • When viewing/refreshing crystal reports based on ODBC data sources in CMC/BI Launchpad, any of following errors is encountered:
    • The viewer could not process an event. Failed to open the connection. [report name] Details: [Database Vendor Code: XXXXX][] ---- Error code:0 [CRWEB00000119]
    • The viewer could not process an event. Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator. [RCIRAS0546] ---- Error code:0 [CRWEB00000119]
  • The reports can be successfully viewed/refreshed in crystal reports client.


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Environment

  • Crystal Server 2020
  • Windows

Product

SAP Crystal Reports 2020

Keywords

Crystal Reports, Crystal Server 2020, Database configuration, ODBC, 64-bit Data Source, View, Refresh, Error code:0 [CRWEB00000119] , KBA , BI-BIP-CRS , SAP Crystal Server , Problem

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