3596760 - Cannot Load Rating Scale in Performance Management Form when latest experience of Performance Management form is enabled- 1H2025

When attempting to view the Rating Scale in the Performance Management form, an error message is displayed: "Unable to load data. Check your Internet connection. If that's not it, try reloading. If that still doesn't help, check with your administrator. "

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Performance Management

1. Enable the Latest experience of Performance Management forms in Performance Management Feature settings.
2. Check that the rating scale name contains special symbols such as "[","]","/",etc..
3. Go to the Performance Management form.
4. Click on the Rating Scale info button.
5. The error message pops up "Unable to load data. Check your Internet connection. If that's not it, try reloading. If that still doesn't help, check with your administrator." 
   

This is a Known Issue.

The issue occurs when the below conditions are met:

1. The latest experience of Performance Management forms is enabled.
2. Rating Scale name contains special characters such as "[","]","/", etc.

The fix for this issue is planned to be deployed with the patch M2504p4 on 04-May-2025.

For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

Workaround

1. Remove the special characters in the rating scale name and re-launch the form.
2. Or, disable Latest Experience of Performance Management Form

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

KI2505, PMU-24841, PTCH-46607, rating scale, latest form, latest experience of Performance Management forms, unable to load data, cannot load rating scale, special characters, symbol , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Known Error