SAP Knowledge Base Article - Public

3597000 - General Display Name is not displayed correctly on the profile header

Symptom

  • General Display Name shows correctly for employees in People Search
  • The Name Format does not show on the profile header

Environment

SAP SuccessFactors Employee Profile: General Display Name

Reproducing the Issue

  1. Search for an employee
  2. Navigate to Employee Profile 
  3. Notice the General Display Name does not match the correct name format shown in search

Cause

User is missing the following permission > Employee data > HR information > Display name (view)

Resolution

  1. User must assign the following permission  > Employee data > HR information > Display name (view)
  2. The general display name will now reflect in the profile header

See Also

3261324 - General Display Name Troubleshooting

Keywords

display name, not match, not showing, people profile, header, general display name, search, not working, name format , KBA , LOD-SF-EP-CPP , Configure People Profile , LOD-SF-EP , People Profile , Problem

Product

SAP SuccessFactors HCM Suite 2405