SAP Knowledge Base Article - Public

3597056 - How to Cancel Stuck Workflow Scheduled Jobs (from UI)

Symptom

 How to Cancel Stuck Workflow Scheduled Jobs.

Environment

SAP Cloud for Customer

Reproducing the Issue

No scheduled workflow rule scheduled runs are getting executed in the system.

Cause

  • There is stuck workflow scheduled jobs in the background.

Resolution

  1. Check if there is a workflow job running for more than few hours (or even days).
    1. Administrator Work Center
    2. Background Jobs
    3. Select 'All Running Jobs'
  2. If there is a 'Workflow scheduled job' running for unusually long, cancel the job.
    1. Select the long running job
    2. Click 'Cancel Job'

Keywords

 Workflow Rule, Scheduled, stuck job, Cancel job, Workflow scheduled job , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP C4C CORE 2508 ; SAP Cloud for Customer core applications 1.0 ; SAP Cloud for Customer core applications 1.5 ; SAP Cloud for Customer core applications 1305 ; SAP Cloud for Customer core applications 1308 ; SAP Cloud for Customer core applications 1311 ; SAP Cloud for Customer core applications 1402 ; SAP Cloud for Customer core applications 1405 ; SAP Cloud for Customer core applications 1408 ; SAP Cloud for Customer core applications 1411 ; SAP Cloud for Customer core applications 1502 ; SAP Cloud for Customer core applications 1505 ; SAP Cloud for Customer core applications 1508 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1605 ; SAP Cloud for Customer core applications 1608 ; SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1702 ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications 2205 ; SAP Cloud for Customer core applications 2208 ; SAP Cloud for Customer core applications 2211 ; SAP Cloud for Customer core applications 2302 ; SAP Cloud for Customer core applications 2305 ; SAP Cloud for Customer core applications 2308 ; SAP Cloud for Customer core applications 2311 ; SAP Cloud for Customer core applications 2402 ; SAP Cloud for Customer core applications 2405 ; SAP Cloud for Customer core applications 2408 ; SAP Cloud for Customer core applications 2411 ; SAP Cloud for Customer core applications 2502 ; SAP Cloud for Customer core applications 2505 ; SAP Cloud for Customer, core applications 2.0