3597065 - Obsolete Accounts are shown in search

You noticed that default Account search shows Obsolete Accounts. 

In V1, the obsolete Accounts are excluded with rule: !(=Obsolete; ) in Advanced Search. You expected some kind of similar rule in V2.

• SAP Sales Cloud Version 2
• SAP Sales Cloud and SAP Service Cloud Version 2

1. Go to Accounts view.
2. In the quick filter, filter by Status = Obsolete.
3. The Obsolete Accounts are shown. 

Having a default exclude of obsolete Accounts requires to support exclude filters in the Account OWL.

As long as this is not supported, we have no possibility for that exclude, as you otherwise couldn't see that filter / being able to remove that filter.

For that time being, you can save a default set with an include for all status values except for the 'obsolete' value and set this as the standard query.

Filter , Obsolete , Accounts , Exclude , Rule , Remove , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem