SAP Knowledge Base Article - Public

3597204 - Error: FAILED Exception invoking method purgeEntityAuditAndAttachments during DRTM Master Data Purge Scheduling

Symptom

When scheduling DRTM Master Data Purge, all the users that need to be purged are included in the preview report. However, after the purge job is executed and completed, the users are not purged. And there is an error message: ''FAILED, Exception while invoking method=purgeEntityAuditAndAttachments''. 

Environment

SAP SuccessFactors HCM Suite 2411

Reproducing the Issue

1.Login to the instance

2.Go to Purge Request Monitor and select Purge Progress & Results

3.Download Report

4.Receive this error "FAILED, Exception while invoking method=purgeEntityAuditAndAttachments" 

Resolution

Product Engineering is investigating a solution.

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See Also

2789843 - Information the Statuses called "Completed with error "and "Completed with empty report” in purge reports - SAP for Me

Keywords

KI2411, ECT-253245, completed with empty report, purge, sf, no report, error, failed, purgeEntityAuditAttachments
, KBA , LOD-SF-PLT-DRM , Data Retention Management , Known Error

Product

SAP SuccessFactors HCM Suite all versions