SAP Knowledge Base Article - Public

3597313 - "An exception was encountered while uploading the Attachment" error when uploading attachment via termination screen in SAP SuccessFactors Employee Central

Symptom

  • An error message is displayed when trying to upload an attachment in job information or termination screen for an employee
  • The error message states: "An exception was encountered while uploading the Attachment."

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to the job information or termination event for the user
  2. Attempt to upload an attachment
  3. Error message is displaying 

Cause

The issue is happening because of the historical inconsistent data between DMS and Opentext side. 

Resolution

Running a script in order to delete the data in SF side and create a new folder in Opentext side.

Keywords

SAP SuccessFactors, Employee Central, attachment, upload, error, exception, termination event, An exception was encountered while uploading the Attachment, AttachmentException: Failed upload attachment, Caused by: com.successfactors.attachment.util.AttachmentException , KBA , LOD-SF-EC-TER , Termination Details , LOD-SF-EC-JOB , Job Information , How To

Product

SAP SuccessFactors Employee Central all versions