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3597449 - Unexpected CPQ Environment Failure: NameError Exceptions in Event Logs

Symptom

  • Multiple errors are currently occurring in the SAP CPQ Environment. 
  • Users are unable to proceed with quote creation or processing due to these errors.
  • No recent changes or deployments have been identified that could have triggered this behavior.
  • Event logs are showing error messages such as:
    “NameError: name 'str' is not defined”,
    “name 'False' is not defined”,
    “name 'True' is not defined”, etc.


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Environment

SAP Sales Cloud CPQ

Product

SAP CPQ all versions

Keywords

SAP CPQ, Production Environment, Errors, Quote, Browser Cache, Cookies, Scripts, NameError, name 'str' is not defined, name 'False' is not defined, name 'True' is not defined , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

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