Symptom
- Multiple errors are currently occurring in the SAP CPQ Environment.
- Users are unable to proceed with quote creation or processing due to these errors.
- No recent changes or deployments have been identified that could have triggered this behavior.
- Event logs are showing error messages such as:
“NameError: name 'str' is not defined”,
“name 'False' is not defined”,
“name 'True' is not defined”, etc.
Environment
SAP Sales Cloud CPQ
Reproducing the Issue
- Login to the SAP CPQ environment.
- Try to proceed with a quote.
- Observe the errors.
- Try to run a simple ironpython command in the script workbench; error is observed in the Traces.
Cause
If there was no upgrade done on the CPQ side, and no changes done in the UI templates or scripts on your side, then the issue could be with the users' browsers.
Resolution
Clearing the browser cache and cookies resolves the issue for affected users. Please instruct them to perform this step.
See Also
Keywords
SAP CPQ, Production Environment, Errors, Quote, Browser Cache, Cookies, Scripts, NameError, name 'str' is not defined, name 'False' is not defined, name 'True' is not defined , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ all versions