SAP Knowledge Base Article - Public

3597452 - Extension field Created is Not Seen in Embedded SAC

Symptom

You have created a multi value selection extension field and its not visible in the extension data source of that service data source in Design Stories.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

SAP Analytics Cloud, embedded edition 

Reproducing the Issue

  1. Analytics
  2. Design Stories
  3. Open New Story
  4. Select data source of the service in which extension field is created (Eg: Case)
  5. Expand to check the related table
  6. Look for the fields in the extension table

The field created is not visible to add to the story.

Cause

The extension field created is of type multiselect code list values, which is not supported in embedded SAC.

Resolution

This current system designed behavior. Multiselect code list values in extension fields aren't supported in embedded SAC.

See Also

https://help.sap.com/docs/CX_NG_SALES/ea5ff8b9460a43cb8765a3c07d3421fe/f4917a0cdddf457387e4f0c45b75159f.html?q=extension+field+in+analytics

Keywords

Extension fields, Stories, field missing, multivalue, extension data source,  , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0