SAP Knowledge Base Article - Preview

3597504 - Resetting Admin Credentials for SAP Commerce Cloud Environment

Symptom

  • The credentials for accessing the Hybris Administration Console (HAC) and Backoffice in the SAP Commerce Cloud environment are not working.
  • The issue is preventing the ability to reset or change any data or configuration.
  • The system initialization, which would lead to data loss, is not an option.


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Environment

SAP Commerce Cloud 

SAP Commerce

Keywords

SAP Commerce Cloud, D1 Environment, HAC, Backoffice, admin credentials, password reset, impex, system initialization. , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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