SAP Knowledge Base Article - Public

3597570 - Delegation Email Link Not Directing to Delegation Page

Symptom

  • The delegation email received contains a link which is not directing to the delegation page as expected.
  • After entering the Company ID at the login screen, the link lands on the Home Page instead of the delegation page.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Go to Settings > Delegation
  2. Create a new delegation request
  3. Check the email received body message: "You’ve received one or more delegation task requests. Please visit your delegation page to proceed. Go to my delegation page: [LINK_TO_DELEGATION_PAGE]"
  4. Click on the link having the instance opened
  5. See it is not directing to delegation page

Cause

Issue is caused by a redirection issue under SSO login.

Resolution

The solution for this issue was encountered by Engineering Team and it is planned to be deployed by May 13th.

Engage SAP Support in case you still face this issue after the patch release.

Keywords

Delegation, Email, Link, SAP SuccessFactors Performance & Goals, Home Page, Company ID, Delegation Page, SF, Not Working, PATCH-46811, KI2025 , KBA , LOD-SF-PM-SYS , System Performance , Known Error

Product

SAP SuccessFactors Performance & Goals all versions