3597596 - How to contact TDD Partner Support for BTP Partner Accounts

• There is a need to proceed with one of the following topics related to an SAP BTP TDD (Cloud test, demo, and development) Global Account, subaccount, or service:
  • Ordering
  • Contracting
  • Licensing
• The tdd@sap.com address is retired and no longer monitored. Automatic replies from the address are sent:

  Dear SAP Partners, (To members of the Partner Notification Group: Partnership Management for SAP PartnerEdge Sell, Service, Build, Run, and Open Ecosystem Build partners)

  Thank you for your continued partnership.

  We are writing to inform you that the email address for inquiries regarding Test, Demo, and Development (TDD)—tdd@sap.com—will be retired as of May 31, 2026. This change represents an improvement designed to make support for partner inquiries regarding TDD faster, more accurate, and more accessible.

  We also encourage you to refer to the SAP Partner Portal for further details regarding this matter.

  ■ Details of the Change:
  As of May 31, 2026, the TDD inquiry email address (tdd@sap.com) will be retired.

SAP Business Technology Platform

tdd, tdd@sap.com, partner, licensing, quota, quotas, entitlement, entitlements, request, btp, account executive, main IT contact, TDD-related licensing, ordering, contracting, queries, requests, missing, SAP BTP, TDD, Global account,Technical, Support, SAP Partners, members, Partner Notification Group, Partnership Management, SAP PartnerEdge Sell, Service, Build, Run, Open, Ecosystem Build partner, continued, partnership, inquiries, regarding Test, Demo, Development, tdd@sap.com, retired, improvement, Partner Portal, products, pricing, SAP Partner Pricing, app, regarding orders, invoices, cancellations, submit, Partnership Support, Get Support, SAP BDC, SAC, Datasphere tenant , KBA , BC-NEO-CIS , Commercial Infrastructure , How To