SAP Knowledge Base Article - Public

3597644 - Cannot create manual e-verify for an employee due to an incomplete existing form I9- Onboarding

Symptom

  • When I9 Reverification is completed and signed, the Corporate Representative is unable to create an E-verify case for the employee.
  • Error Message: The new hire's existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance as the Corporate Representative
  2. Go to "Create E-Verify Case"
  3. Select the employee
  4. After clicking submit, the error is received.

 

Cause

Issue has been identified as a defect.

  • I9 Reverification process completed both steps - Section 3 Submission and Signature, however the status of Compliance Process is still in 'Started' status
  • Manual E-Verify check includes if user have Compliance Process in 'Started' status and if I9UserData 'DocumentId' field is empty.
  • Both conditions are not met which caused described the  issue.
  • Need to change the behavior to cover such scenario - Manual E-Verify after I9 Reverification.

Resolution

WORKAROUND:

  1. Set the I9 Verification Compliance Process of the affected candidate status to Completed
  2. Reset the field 'documentId' in I-9 User Data object for the affected employee. The value should be empty

PERMANENT FIX: OBX-38482

  • The Engineering Team has introduced a code-fix and tentatively targets the deployment on 2H 2505 (b2511). No patch plans at this time.
  • Continue to follow the above workaround until the fix is deployed.
  • NOTE: Roadmap disclaimer applies.

Keywords

OBX-38482, I9 Verification, Manual E-Verify, EVF, I9, EVerify, I-9 User Data, I9userData, Compliance, "The new hire's existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify.", Onboarding, OBX, ONB2, ONB , KBA , LOD-SF-OBX-EVF , Everify , LOD-SF-OBX-I9 , i9 Compliance Form , Bug Filed

Product

SAP SuccessFactors Onboarding 2411