3597644 - Cannot create manual e-verify for an employee due to an incomplete existing form I9- Onboarding

• When I9 Reverification is completed and signed, the Corporate Representative is unable to create an E-verify case for the employee.
• Error Message: The new hire's existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify.

SAP SuccessFactors Onboarding

1. Login to the instance as the Corporate Representative
2. Go to "Create E-Verify Case"
3. Select the employee
4. After clicking submit, the error is received.

Issue has been identified as a defect.

• I9 Reverification process completed both steps - Section 3 Submission and Signature, however the status of Compliance Process is still in 'Started' status
• Manual E-Verify check includes if user have Compliance Process in 'Started' status and if I9UserData 'DocumentId' field is empty.
• Both conditions are not met which caused described the  issue.
• Need to change the behavior to cover such scenario - Manual E-Verify after I9 Reverification.

WORKAROUND:

1. Set the I9 Verification Compliance Process of the affected candidate status to Completed
2. Reset the field 'documentId' in I-9 User Data object for the affected employee. The value should be empty

PERMANENT FIX: OBX-38482

• The Engineering Team has introduced a code-fix and tentatively targets the deployment on 2H 2505 (b2511). No patch plans at this time.
• Continue to follow the above workaround until the fix is deployed.
• NOTE: Roadmap disclaimer applies.

OBX-38482, I9 Verification, Manual E-Verify, EVF, I9, EVerify, I-9 User Data, I9userData, Compliance, "The new hire's existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify.", Onboarding, OBX, ONB2, ONB , KBA , LOD-SF-OBX-EVF , Everify , LOD-SF-OBX-I9 , i9 Compliance Form , Bug Filed