3597736 - Unable to save changes when a candidate tries to complete his US I-9 Section 1 - Onboarding

• When an onboardee logs in and tries to complete his/her I9 Section 1 task, an error is being received.
• Error Message: Unable to save changes.

SAP SuccessFactors Onboarding

1. Login as the candidate
2. Open the US I9 Compliance Task either in the For You Today card or in To-Do panel
3. Fill in the required details
4. Submit
5. Error is received.

Configuration Issue:

• Enable legacy MDF OData edit is enabled in provisioning > Company Settings.

DevTool Network Logs: 

• •  "ChangeSet index 2 - Save batch with same externalCode failed! Please add required properties in payload. Required property externalCode is missing. You can check which properties are required for an entity in Admin Center > OData API Data Dictionary or the entity metadata.; with the index 0"

Error in the Backend Logs:

• Using legacy MDF OData edit per Provisioning settings

Please note that having this setting ON will cause the I-9 process not to work properly.

SOLUTION:

1. Navigate to Provisioning > Company Settings
2. Search for Enable legacy MDF OData edit — requires “Enable Generic Objects” and “Enable the Attachment Manager”
3. Disable this feature.
4. Once done, run metadata Odata refresh.
5. Then, ask the candidate to try again.

For Live Customers

• You do not have access to Provisioning. 
• If you are actively engaged with a Certified Onboarding Consultant, please have them disable the feature for you.
• Otherwise, log an incident and have the Technical Support Team disable the feature for you. 
  • Do not forget to provide your approval to execute the change.

For Technical Support Team

• See internal memo

• 3584710 - Unable to Save Changes Error while Completing I-9 Section 2- Onboarding
• 3343746 - “Unable to save the changes” error occurs when completing I9 Section
• 3065639 - US I9 Section 1 or 2 - Hiring Manager/Candidate unable to save changes - Onboarding

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