Symptom
- Sales Quote is created with an Approval Process
- The Approver is not available/able to approve the Sales Quote
- You want to know how to solve such an issue
Environment
SAP Cloud for Customer
Resolution
Reassigning the Approver in the Sales Quote Approval could be an option to solve the issue. Follow the steps below to reassign the Approver in the Sales Quote.
- Go to the Administrator work center
- Go to the Business Task Management work center view
- Search for the Sales Quote (e.g. Put "Approval for Sales Quotes" in the Process field in Advanced search. Put the Sales Quote ID in the subject column)
- Select the Approval Process that needs to be reassigned
- Click Assign Item in the Action
- Select a new approver
- Click OK
Keywords
Sales Quotes, Approval, Reassign, unable to approve, cannot approve, can't approve, Approval process , KBA , AP-RC-GEN-BTM , Business Task Management - Configuration , SRD-CC-BTM , Business Task Management , LOD-LE-CQP , Customer Quote Processing , How To
Product
SAP Cloud for Customer core applications all versions