Symptom
- Unable to complete UK Starter Checklist Form due to address fields being greyed out.
- The issue occurs when the user does not have a P45 form and selects "No" for P45 on the form.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to the UK starter checklist compliance form.
- Select "No" for P45.
- Observe that fields have become greyed out and uneditable, preventing the form from being completed.
Cause
- The issue arises due to the candidate using a Temporary address instead of a Home address.
- The UK Starter Checklist form only takes information from the Home Address field.
Disclaimer:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Resolution
- Ensure that the candidate maintains a Home Address during the Onboarding process, either during New Hire Data Review or Personal Data Collection.
- Avoid using a Temporary address as this information will not be pulled onto the form.
- Implement a validation rule to avoid this issue in the future.
- Refer to [Scenario 12] on the SAP blog for an example of a validation rule.
See Also
Keywords
SAP SuccessFactors, Onboarding, UK starter checklist, compliance form. , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding