SAP Knowledge Base Article - Public

3597836 - Error when trying to update Online Content for a Revised Item after the 1H 2025 Release

Symptom

When trying to update the online content for an item users receive an application error

Error message = Request processing failed; nested exception is java.lang.NullPointerException: Cannot invoke "com.successfactors.lms.systemmanagement.icontentusage.valueobject.IContentPackageUsageMetadaVO.setLastUpdatedTimestamp(java.sql.Timestamp)" because "usageMetaVO" is null

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to an item with content
  2. Revise the item
  3. Go to the new revision of the item
  4. Click on the Online Content tab
  5. Remove the Online Content
  6. Click Save
  7. Receive application error

Cause

Engineering team is already engaged and investigating the issue.

Resolution

This KBA will be updated with their investigation progress. Please set this KBA as a favorite (star icon on the top right corner) to receive updates on it (KBA 2171560). 

Keywords

Online Content, b2505, update, remove, application error, items, java.lang.NullPointerException: Cannot invoke, usageMetaVO, Request processing failed , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CNT , Content , Bug Filed

Product

SAP SuccessFactors Learning 2505