3597859 - Behavior of Nudge email reminders / (ONB) Nudge Assignment Template - Onboarding 2.0

System is not sending actual email body text configured in (ONB) Nudge assignment Template, instead sending the text which appears in the pop-up while we click on "Nudge" option

SAP Successfactors Onboarding 2.0

• Admin Center > Email Services > Active Templates
• (ONB) Nudge assignment Template  > edit the email body of the template
• Go to Onboarding dashboard > Candidate 
• Click on "Nudge" (for any step/tasks)
• System sends the message which pops up post clicking on "Nudge" and the not the custom configured email body text in (ONB) Nudge assignment Template

• System designed expected behavior
• Note: [Dynamic Token] must be maintained in email body of (ONB) Nudge assignment Template

• It is system designed expected behavior.
• The system sends "Nudge" reminder emails with respect to the Onboarding step/New Hire tasks
• It sends the text which appears inside the pop-up message which appears post clicking on "Nudge" option (You can edit the text inside the text box, if needed)
• These reminder texts are different for different tasks/steps and system sends it accordingly automatically, given that [DynamicToken] is maintained in the (ONB) Nudge assignment Template

Nudge, (ONB) Nudge assignment Template, Onboarding, ONB, ONB2.0, OBX, reminder emails, reminder texts, reminder, reminder notification, nudge notification, template, notification, email services, email, email template , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem