SAP Knowledge Base Article - Preview

3597861 - Contract with Obsolete Item is Derived When Creating a New Ticket

Symptom

When trying to create a new Ticket with a specific Serial ID, the system automatically derives a Contract even though the Item is set as obsolete in the contract.


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Environment

SAP Cloud for Customer

Keywords

Contract, Obsolete Item, Ticket, Serial ID , KBA , LOD-LE-COP-SRV , Service Contract , How To

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