SAP Knowledge Base Article - Public

3597965 - No Outbound Message is Triggered for Business Partner Replication When a Contact is Created

Symptom

You create a new Contact and expect that an outbound message is generated to external system as part of Account Business Partner replication scenario.

Environment

Sales and Service Cloud Version 2

Reproducing the Issue

  1. Go to Contact view
  2. Click on Create button
  3. Fill out the required information and Save it
  4. Go to Settings
  5. Go to Message Monitoring
  6. Switch to Outbound view navigation
  7. No outbound message is created for sap.crm.md.businesspartnerforreplicationservice.event.businessPartnerCreate 

Cause

System behavior

Resolution

If a contact is created, there should not be an account outbound message because no replication relevant change is done on the account.

Keywords

sap.crm.md.businesspartnerforreplicationservice.event.businessPartnerCreate; outbound-data-connector-service;businessPartnerUpdate;businessPartnerCreate  , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0