Symptom
You create a new Contact on already replicated account and expect an outgoing message is sent out for Account as well.
Environment
Sales and Service Cloud Version 2 Integration with SAP S4HANA
Sales and Service Cloud Version 2 Integration with SAP S4HANA CLoud
Sales and Service Cloud Version 2 Integration with SAP ERP
Reproducing the Issue
- Go to Contact view
- Click on Create button
- Fill out the required information and Save it
- Go to Settings
- Go to Message Monitoring
- Switch to Outbound view navigation
- No outbound message is created for Account, instead created only for Contact and Account-Contact Relationship
Cause
There is no change happened on Account
Resolution
As the contact is created, only Contact Replication message(BusinessPartnerS4ReplicationOut) and Relationship message (BusinessPartnerS4RelationshipReplicationOut) are sent out
Keywords
sap.crm.md.businesspartnerforreplicationservice.event.businessPartnerCreate; outbound-data-connector-service;businessPartnerUpdate;businessPartnerCreate , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Known Error
SAP Knowledge Base Article - Public