SAP Knowledge Base Article - Public

3597978 - SAC hourly job refreshing in error one time each day

Symptom

Almost every day, user have at the same hour an error on import jobs that are launched every hour. 

Environment

  • SAP Analytics Cloud 2025.8.1 

Reproducing the Issue

There is no particular steps for this issue. The error happens for models that has hourly jobs in customer tenant.

From the  HAR trace , the below can be confirmed:
"exceptionSummary": "Failed to upsert dimension members in dimension XXXXXXXXXXXXXXXX:AlternateWebLink. Please contact your company administrator with the following error code (MI_UDM)",
                    "exception": "EPM_SERVICE : {\"status\":500,\"errorId\":\"MI_UDM\",\"packageId\":\"sap.fpa.services.resource.dataIntegration\",\"objectName\":\"message_dataIntegration\",\"messageId\":\"MODELINT_UPSERT_FAIL\",\"args\":[\"XXXXXXXXXXXXXXXXXXX"],\"message\":\"Failed to upsert dimension members in dimension XXXXXXXXXXXXXXXXx:AlternateWebLink. Please contact your company administrator with the following error code (MI_UDM)\",\"previous\":{\"code\":129},\"bUIMessage\":false,\"bWarning\":false}",
                    "queryId": null,

And the issue does not happen if rerun it manually.

Cause

This issue is currently under investigation of development team.

Resolution

This issue is currently under investigation of development team.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-DES , Story Design & Visualizations , How To , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud all versions