3597988 - "Looks like something went wrong" appears when a candidate tries to view Online Offer Letter / My Offers - Recruiting Management

• Error occurs when trying to accept online offer letter or DocuSign eSignature offer letter.
  • Looks like something went wrong
  • Please try again. If the issue persists, contact your system administrator.
• The candidate cannot view the offer letter on My Offers page.

SAP SuccessFactors Recruiting Management

1. Open the link in the offer letter notification.
2. Log in to the candidate profile.
3. An error "Looks like something went wrong" appears.

 A candidate can have multiple profiles in the system. The candidate may have not logged in with the correct profile to view the offer letter.

Please verify the email address / username the candidate used to log in. 

1. Navigate to the candidate's application in Recruiting and check the email address below the candidate name. This is the Contact Email of the candidate.

2. Check the Primary Email (Username) of the candidate using the 'Manage Duplicate Candidates' tool.

1. Go to Admin Center > Manage Duplicate Candidates > 'Manually Merge Duplicate Candidates' tab.
2. Select 'External Candidate'.
3. Select 'Contact Email'.
4. Type the email address and search.

The 'Primary Email' displayed in the results is the candidate's login username. If multiple profiles appear, click 'View Profile' and check the Jobs Applied section to identify the profile used to apply to the job requisition. 

The candidate needs to use this 'Primary Email' to reset password and log in to the career site.

• KBA 3209167 - Behavior of candidate contactEmail and primaryEmail address - Recruiting Management
• KBA 2601908 - External Candidate does not receive the forgot password e-mail notification from the career site - Recruiting Management
• KBA 3555318 - Issues with Global Assignment (GA) and Concurrent Employment (CE) on Internal Career Site Powered by Career Site Builder - Recruiting Marketing

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