SAP Knowledge Base Article - Public

3598004 - Incorrect Bill-To Address in Purchase Order Output Form

Symptom

The Purchase Order output form displays an incorrect Bill-To address that does not reflect the updated information in the master data.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center
  2. Go to Purchase Orders view
  3. Search for relevant Purchase Order
  4. Click on Preview
  5. Select the required preview
  6. In "Bill-to Address"
  7. You see incorrect address

Cause

When a reusable master data Bill-to address is changed, any newly copied Purchase Orders based on existing ones that used the original address will still retain the old Bill-to address details from the source documents.

Resolution

After changes are made to the master data, it is recommended to avoid copying from existing documents. Instead, manually enter the updated master data when creating new documents.

For Purchase Order creation, either manually enter the Ship-To ID, or if copying from an old PO, navigate to the 'View All' screen, remove the existing Ship-To ID, and re-add it using the value help. This ensures that the PO references the updated Ship-To address from the master data.

Keywords

Bill-to Address; Purchase Order Form; Incorrect Address in purchase order perview; , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions